Know Your Customer (KYC) Documentation. You agree to provide true, current and complete information about yourself during the registration process. If you are an authorized representative of a company, you declare that you have the authority to bind the company to this Agreement. We are required by law to obtain, verify, and record information identifying each person who opens an account. Hence, when you open an account, we ask that you provide certain documentation to identify yourself and to verify the information you have submitted to us upon registration. Such documentation includes but it is not limited to: an identification card or a passport, a utility bill, a bank statement or any document proving your identity issued by a governmental body. We reserve the right to refuse or reject a registration at our own discretion or based on regulatory restrictions imposed on us.

The approval of your KYC documents for verification purposes, according to our policy and applicable Law, is required prior the withdrawal request. We will further take reasonable steps to ensure keeping you informed about the progress of any funding and/or withdrawal request, specifically in relation to processing times and any required documentation that if not in place may result in delays. Further information about the processing times can be found on our Website, however, this information is provided for indicative purposes only. You understand that there may be instances where we cannot guarantee these times because of events outside of our control. When choosing an account base currency, other than the currency used in your debit or credit card, you may incur fees which are due to currency conversion or other charges; therefore, your refunded amount may vary slightly from the sum that you initially deposited in your account base currency. Please read the terms and conditions of the bank that you hold an account with regarding their charge policies in currency conversion. It is our policy to ensure that all withdrawals, either in part or in full of the funds you deposit with us are sent to the same source where the funds came from.

To keep our verification policies at a highest level possible, we might request a video interview with our clients where we reserve the right to ask the following questions:

• What is your full name?
• What is your physical address?
• Can you please confirm the full total amount of currency you wish to purchase in EUR?
• Could you please confirm that you are sure about your crypto purchase?
• Have you registered for an account with coinexuss.com of your own intention?
• Please confirm you purchase the crypto currency for your own use and of your own intention.
• While not all cryptos are the same, they all pose high risks and are speculative as an investment. You should never invest money into crypto that you can’t afford to lose. Do you understand these risks?
• Crypto prices can move suddenly with no warning – often more so than conventional assets like shares and bonds that are more widely held by investors. Do you understand that you might lose your money as an investment due to the price change?
• As the value of your investment can go down as well as up, returns aren’t always positive. Do you understand this risk?
• Do you understand that cryptocurrency transactions are irreversible, hence if you send it to an untrusted party, it cannot be reversed?
• Please confirm you understand and agree that you cannot open any claims against coinexuss.com in case you withdraw your cryptocurrencies to an untrusted wallet or change your mind after you purchase crypto.
• The only way for us to reimburse fiat funds to you is by exchanging crypto back to fiat.
• Please confirm you are aware not to share your account access of coinexuss.com with any third party as this account solely belongs to you and must be only under your control.
• Please be advised that sending funds to entities or individuals that you do not know, can be very risky and you take full responsibility for such transfers.