Warning 

Virtual currencies are highly volatile and novel instruments traded on unregulated exchanges
with minimal or no regulatory supervision. Investing in virtual currencies is highly risky, and
you can rapidly lose your entire invested capital. Before buying virtual currencies, you should
consider whether you understand how the market in virtual currencies works and whether you
can afford to take the high risk of losing your money.

Complaints Procedure

Complaints Procedure

Risk Warning

Risks of Using Virtual Currency
Please ensure you fully understand all the following potential risks before using Coinexuss.com
exchange services.
It is considered that you have agreed to all risks at account creation time.

Price Change Risk
The price of cryptocurrency fluctuates constantly. Your cryptocurrency trade or balance could
surge or drop suddenly. Please note that there is a possibility that the price of cryptocurrency
could drop to zero.

Business Hours Risk
The price of cryptocurrency could fluctuate, sometimes heavily, after Coinexuss.com market
hours. Coinexuss.com does not take any responsibility for not being able to buy and sell
cryptocurrencies after Coinexuss.com market hours.

Liquidity Risk
There is a possibility that trades cannot be settled, may be difficult to settle, or can be traded only
at significantly adverse prices depending on the market situation and/or market volume.

Cryptocurrency Network Risk
Cryptocurrency transactions (transaction authentication on the Blockchain) will be held for a
certain period of time until an adequate amount of trade confirmations have been received.
Transaction results will not be reflected to your Coinexuss.com account balance until an adequate
number of confirmations have been received and confirmed by Coinexuss.com. There is a
possibility that your transaction may be cancelled on the Blockchain.

Risk of Losing the Private Key or Password of the External Wallet Services
In the case you use an external wallet, you may not be able to access your cryptocurrency if you
lose your private key or password. Coinexuss.com does not take any responsibility in this case.

System Risk
There is a risk that your transactions may be affected due to system failures resulting from events
such as changes in the external environment.
A system failure is considered to have occurred when our company determines that a clear
failure* has occurred in our system, and the customer is either unable to place orders on the
internet** or is delayed in doing so, or otherwise not able.

With regards to opportunity loss (e.g. a customer’s order could not be received and the customer
lost the opportunity to place the order, resulting in loss of profits which could have been
obtained) due to matters such as emergency maintenance or system failure of our company’s
system, we shall not take corrective actions on such error because we are not able to determine
the details of the original order which was attempted to be placed. There may be a possibility
that our system calculates an abnormal cryptocurrency buy or sell price. Please note that we
reserve the right to cancel transactions which have been completed with an abnormally valued
price. Please also note that we cannot accept any settlements out of court.
Bankruptcy Risk

There is a risk that we cannot continue our business due to events such as changes in the external
environment. In the case that we cannot continue our business, all processes including the
treatment of customers’ assets shall be done according to insolvency law, corporation law,
corporate rehabilitation law, civil rehabilitation law and other related laws.
Coinexuss.com does not take any responsibility for the risks described above.

Risk Awareness

Crypto Investment Scams
The Bull Run, the phenomenon that sees an incredible rise in the value of Bitcoins and many
other virtual currencies, attracts more and more people into the crypto game. Companies and
investors are trying to get a slice of the cake at all costs. Unfortunately, this has also introduced a
worrying number of investment crypto scams that rip off inexperienced users.

These scams can be seen in different forms, and those who are new to crypto must be cautious.
Let’s take a look at the most common scams that you need to avoid:

ICO (initial coin offering)

Block-chain-based technology is still booming, and hundreds of investors are entering this
market every day. It is no surprise that it’s so easy to find new offers and projects in every corner.

Initial coin offering has become one of the most exciting ways to finance new projects using
tokens, evolving digital financial market.

ICO is attractive because of the freedom and anonymity granted, in contrast to the heavily
regulated public offerings.

Companies ask for a deposit in Bitcoin or Etherum in return for their coins and attractive profits.
But investors are taking a huge risk since there are no legal regulations in place in such cases.
To avoid this type of scam, the best thing to do is your own research. You need to look into the
company and see whether the company is legitimate or not. Specialized forums are one of the
best places to ask peers for info about the company. Reading the white paper is another way to
understand more details about the provider as well as a simple Google engine search with the
company name “+” scams. Try to learn as much as you can about a company before you decide
to invest into it.

Multi-Level Marketing Companies (MLM)

MLM companies work in a way like network marketing. They pay the profit to the previous
investor with the money of those who are newly entering the game. These companies promise
irresistible returns based on the number of people you invite to join. They grow rapidly but
collapse easily when they exhaust the number of newcomers.
Once again, check the company details and background. If you don’t find them, don’t trust
outstanding profit margins.

How to avoid unregulated broker scams

So many times, you get unsolicited messages from an individual or a business presenting
themselves as a crypto broker promising significant profits after becoming your “investment
advisor” or “trader”.

Correct, most of the time, they are aiming to get your money. They will tell you that you just
need to fund your account with cryptocurrencies, and money will come in steadily. This is one of
the greatest threats for inexperienced investors, and the phenomenon is not going away anytime
soon.

Never trust:
– unsolicited message, whether it is a phone call, email, DM, or SMS
– someone pushing you to invest your money on the spot, while on the phone or chat
– anyone trying too hard to convince you they are legit and are not scams
– individuals referring to themselves as an account manager, broker, or investment advisor
– promotional offers, crazy discounts, and fantastic profits
– anyone who asks you for unclear taxes, fees, and commissions to withdraw your money
– remote access software
– bonuses for depositing a large sums of funds
– anyone asking you to send your crypto into someone’s account, instead of allowing you to fund
your own

Avoid scams
Since it is quite hard to identify these individuals, common sense is what you need not fall into
their trap.
No one would push you too hard if he is legit. An honest broker will never promise you a
shortcut to get rich. It doesn’t happen, so they can’t promise that.
If you think what they promise is too good to be true, it is 99% of the time.
You can use Trustpilot and similar online platforms to read reviews and see what people say.
This is one of the best ways to find complaints from people not being able to get their funds back
and lack of any sort of customer support.
Another thing you can do is to add the word “scam” into your Google research. Sounds simple
but works well. You can find out if the company or individual is registered and if they are
trustworthy.
You also need to be informed upfront about all fees, rates, and profits and avoid being too
advantageous.
You should never feel pressured to invest your own funds and the best thing to do would be to
end the conversation as soon as they start being too pushy. Last but not least, be extra cautious
when you are being approached by a “Blockchain recovery expert” saying they can retrieve your
lost funds. Quite unlikely to happen.

Computer Malware
Cyber security is becoming more and more important nowadays since cyber-attacks are more
frequent and sophisticated. Criminals create such malware which is malicious software with the
purpose of stealing important and personal information from your computer. Potentially, we are
always under attack since malware can be activated at any time you download something from
the Internet or click on a link. As you may have heard tons of times, you must pay a lot of
attention to which software you download or which link you click on, and you should always be
sure of the authenticity of the source.

Ransomware
Like the previous one, it’s a virus; this malware has been created to steal your files and lock them
until you pay in crypto to the scammer. In theory, after paying, you should get your files back,
however most of the time, this is not the case. A lot of criminals will keep demanding from you
more money, or they will simply not give you your files back after the payment.
Now, even in this case, to keep yourself safe, you will need to be extra careful whenever you
download files from the Internet or click on links. Pay extra attention to all emails you open.
Never click on links from unknown sources.

Keep in mind, if you fall victim to such attacks, you can always try to search for places online
where ransomware encryption keys have been uploaded, and you could get your files and
information back free of charge.

In most cases, if you fall victim to this type of scam, you won’t recover your data, files, and
money. That’s why it is highly recommended to prevent at all costs these inconveniences and
strengthen your cybersecurity.

Ways to Avoid Crypto Giveaway Scams
Have you ever seen those ads on Internet saying that someone like Donald Trump is giving out
cryptocurrencies? Wealthy people acting as modern Robin Hood? Improbable.

It’s a fact that a scammer impersonates a prominent figure to gain trust. In order to receive free
crypto, you must register and leave your personal information. After that is done, the victim is
asked to send a certain amount of crypt or fiat funds first, promising to receive back a much
higher sum or even double or triple! We believe you can imagine that the chance of getting
something back is low. Well, we’d rather say it’s equal to zero.

Such posts are very nicely made, and look legitimate, as the accounts will be falsely verified. For
example, on social media, they will show a certain checkmark confirming the legitimacy. But
what about all the comments posted by many people? They are not for real. Fraudsters create
very convincing fake accounts and leave so many encouraging reviews and messages to
encourage other people to follow them.

It’s a very common practice that scammers will lure people in by making them believe they need
to add right away. The most common trick is to advertise the giveaway that will only last for a
limited time or say that only a certain amount of cryptocurrency is being given out on a first-
come, first-serve basis.

Protect yourself

The first thing you would need to do is not to trust easy-coming money. When something is too
simple and promises tons of profits in a short time, that is most likely to be a scam. Fraudsters
will ask you for your money before sending you back the promised profits. Once you send them
the funds, you can forget about it. It will be gone for good.

Do not trust someone who is pushing you so hard to give them your savings. Legit salesperson is
a little insistent, but not too much.

And last but not least, stay up-to-date with the latest scams scenarios and new ways to lure
people into scams. Read forums, blogs, and industry news.

TO BE NOTED: Unfortunately, we are unable to include all the scam scenarios here, and most
likely there are already some new ones that we are not yet aware of in the cryptocurrencies
market.

If you have fallen victim to these types of fraud or you want to warn others, please feel free to
get in touch with us at operations@coinexuss.com.